Overview

At Official Breeze Vapes, we stand behind every product we sell. Every Breeze Prime, Breeze Pro, Breeze Elite, Breeze Mega, Breeze E-Liquid, and Breeze Canna product on our site is 100% authentic, factory-sealed, and sourced directly. We want every customer to receive exactly what they ordered — in perfect condition, every time.

Please read this policy carefully before making a purchase. By placing an order on officialbreezevapes.com, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

Eligible for Return

  • Wrong item received — you received a product different from what you ordered
  • Defective or damaged product — the product arrived damaged, leaking, or non-functional straight from the packaging
  • Missing items — your order arrived incomplete
  • Sealed and unopened products — returned within 7 days of delivery in original, factory-sealed condition

Not Eligible for Return

  • Opened or used products — for hygiene and safety reasons, we cannot accept returns on any opened vape products
  • Change of mind — we do not accept returns based on flavor preference or personal taste
  • Products not purchased from our site — we can only process returns for orders placed directly on officialbreezevapes.com
  • Products returned after 7 days — returns requested more than 7 days after confirmed delivery will not be accepted
  • Age verification failures — orders cancelled due to failed age verification are not eligible for return

2. Defective or Damaged Products

We take product quality seriously. If your Breeze Prime, Breeze Canna, or any other product arrives defective or damaged, we will make it right.

What Counts as Defective

  • Device does not produce vapor from first use
  • Device arrived visibly damaged or cracked
  • Product is leaking from the packaging
  • LED indicator not functioning on Breeze Prime devices
  • Breeze Canna cartridge or device is non-functional from first draw
  • Incorrect nicotine strength or flavor delivered

What Does Not Count as Defective

  • Flavor preference — all sales are final once a product has been opened and used
  • Reduced vapor or flavor toward the end of the device’s lifespan — this is normal behavior as e-juice depletes
  • Minor cosmetic variations in packaging that do not affect product function
  • Damage caused by misuse, dropping, exposure to extreme heat or water

3. How to Request a Return or Refund

To initiate a return or refund request, follow these steps:

Step 1 — Contact us within 7 days of delivery
Email support@officialbreezevapes.com with the subject line: “Return Request — Order #[your order number]”

Step 2 — Include the following information

  • Your full name
  • Order number
  • Product name and flavor
  • Reason for return request
  • Clear photos or video showing the issue (required for defective or damaged claims)

Step 3 — Wait for our response
Our support team will review your request within 2 business days and provide you with instructions. Do not ship any product back without receiving written authorization from our team first.

Step 4 — Ship the product (if required)
If your return is approved and the product needs to be sent back, we will provide a return shipping label for eligible claims. Products must be returned in their original packaging.

Step 5 — Receive your resolution
Once your return is received and inspected, we will process your refund or replacement within 5 business days.

4. Refunds

Approved Refunds

Once a return is approved and processed, refunds are issued as follows:

  • Original payment method — refunds are returned to the original payment method used at checkout
  • Processing time — refunds are processed within 5 business days of return approval
  • Bank processing time — please allow an additional 3–10 business days for the refund to appear on your statement, depending on your bank or card provider

Partial Refunds

Partial refunds may be issued in the following situations:

  • Only part of an order is defective or missing
  • A product is returned in a condition that differs from what was reported

Non-Refundable Items

The following are non-refundable under any circumstances:

  • Shipping fees — original shipping costs are non-refundable unless the return is due to our error
  • Products that have been opened or used
  • Products returned without prior authorization

Store Credit

In some cases, we may offer store credit in lieu of a cash refund. Store credit does not expire and can be applied to any future order on officialbreezevapes.com.

5. Replacements

For defective or damaged products, we may offer a direct replacement rather than a refund. Replacements are subject to product availability.

If a replacement is not available for your specific product or flavor, we will issue a full refund to your original payment method.

6. Cancellations

Before Shipment

Orders may be cancelled for a full refund if the cancellation request is submitted before the order has been shipped. To request a cancellation, contact us immediately at support@officialbreezevapes.com with your order number.

After Shipment

Once an order has shipped, it cannot be cancelled. You will need to wait for the order to arrive and then follow our standard return process if applicable.

Failed Age Verification

All orders are subject to age verification. Orders that cannot be verified as being placed by an adult aged 21 or older will be cancelled. In such cases, a full refund minus any payment processing fees will be issued.

7. Shipping Issues

Lost Packages

If your order has not arrived within the expected delivery window and tracking shows no movement for more than 5 business days, contact us at support@officialbreezevapes.com. We will open an investigation with the carrier on your behalf.

If the package is confirmed lost by the carrier, we will offer a replacement shipment or a full refund at your preference.

Stolen Packages

Official Breeze Vapes is not responsible for packages confirmed as delivered by the carrier but reported as stolen. We recommend ensuring a secure delivery location when placing your order. If you believe your package has been stolen, please file a report with your local police department and contact your payment provider.

Incorrect Address

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply. If you do not wish to have the order reshipped, a refund minus original shipping costs will be issued.

Delivery Delays

Official Breeze Vapes is not responsible for delivery delays caused by the carrier, weather, customs, or other factors outside our control. We do not issue refunds for delays alone.

8. Breeze Canna Products — Additional Policy

Due to the nature of cannabis products, Breeze Canna items are subject to additional return restrictions.

  • All Breeze Canna sales are final once opened — opened cannabis vape products cannot be returned under any circumstances
  • Sealed, unopened Breeze Canna products may be returned within 7 days of delivery if the product is defective or if the wrong item was received
  • Proof of defect is required — clear photos or video showing the issue must be submitted with all Breeze Canna return requests
  • Compliance — returns and refunds for Breeze Canna products are subject to applicable state and local cannabis regulations

9. Fraud Prevention

Official Breeze Vapes reserves the right to refuse returns or refunds in cases where we reasonably suspect fraudulent activity, abuse of our return policy, or misrepresentation of the reason for return.

Customers found to be abusing our return policy may have their accounts suspended and future orders refused.

10. Contact Us

For all return, refund, replacement, or cancellation inquiries, please contact our customer support team:

Email: support@officialbreezevapes.com
Subject Line: Return Request — Order #[your order number]
Response Time: Within 2 business days

For general inquiries:
Website: officialbreezevapes.com/contact

Our support team is available Monday through Friday, 9am – 5pm EST.

11. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our Site following any changes constitutes your acceptance of the revised policy.

This Refund and Returns Policy was last reviewed and updated on July 7, 2026. Official Breeze Vapes is committed to fair, transparent, and customer-first service on every order.